CV | LaTron S. Brown, MBA

Chief of Business & Strategy – (Full Time) 01/23 to Present

• Data Strategy & Analytics- Lead data analytics assessment drive strategic planning and process improvement. Developed Dashboards to monitor and visualize Mission Division program data and trends.
• Led organization’s 6-year strategic planning process.
• Oversee the revenue generating aspects of the organization including cookie program, ecommerce, product program….and supply chain logistics
• .Lead organization’s digital transformation.
• Launch workplace intelligence division focused on market research and organizational data analytics. 

Manager, Strategic Projects – Support Services Division- (Full Time) 07/21 to 12/22

Contributions Snapshot

• Data Strategy & Analytics- Lead data analytics assessment drive strategic planning and process improvement. Developed Dashboards to monitor and visualize Mission Division program data and trends.
• Taskforce Representation- Serve on the Goodwill Industries International Dashboard Visualization Taskforce.
• Project Management Office Lead- Developed PMO framework, processes & tools aimed to provide uniform guidance for implementations.
• Strategic Project Management Tracking and Insights-Developed “Strategy Portal” to track organization’s project portfolio and Scorecard progress.
• Survey Administration & Analysis – Analyzed 360-degree Stakeholder engagement surveys and developed report to support the development of new 5-year strategic plan, “Inspire 2026”.
• Internal Project Management Consulting- Provide project execution plan for economic development and educational initiative. Consult with Project Leaders on pathways from strategies to execution.
• Project Documentation and Road Mapping: Ensured project documentation of them Salesforce implementation for client case management for Mission Services Division.
• Change management – Kicked off the Salesforce implementation for Advancement Division and ensured seamless transition to Information Technology department.
• Social Impact Measurement- Served on taskforce to develop Family Health & Self-Sufficiency rating to measure impact and drafted white paper for Executives to socialize in the community.

Data Coordinator | Employer Relations Case Manager – Mission Services Division- (Full Time) 07/20 to 07/21

• Designed and analyzed client engagement surveys which led to data-backed, participant-led programming.
• Supported feasibility study using 5-Region LMI data analysis for business case.
• Designed Performance Visualization Dashboards for Director.
• Implemented client engagement strategy and tools to increase client response rates and touchpoints.
• Leverage existing relationships and engage new employers to secure placements.
• Supported clients with career portfolio creation, supportive services, and professional development.
• Develop efficient feedback systems and a monthly newsletter.
• Designed Business Case Study on Client Engagement Best Practices for Goodwill’s National Conference.
  

Operations Coordinator – Business Solutions Division- Services Segment (Full Time) 10/18 to 07/20

• Oversaw a staff of 75 to deliver staffing support to 21 worksites in 3 geographic regions.
• Spearheaded new hire orientation by bringing onboarding of new hires in house to our business segment to increase efficiency, support human resources, and meet staffing demands of new contracts quickly.
• Restructured and developed our internal recruitment, purchasing processes pilot, and operational structures leading to the development of Standard Operating Procedures.
• Designed Master Schedule for synthesizing, Floor care, Janitorial and production teams for quicker data visualization and eliminated missed services which lead to clearer director for team Leader and higher customer service. Floor care services were delivered on time as planned.
• Directed the development of new trainings for various teams and trained new Team Leaders on administrative procedures.
• Recruited to serve as Brand Ambassador and serve on the committees for the: Annual Spring Festival, Learning Management System Selection, Employee Fundraising Campaign, CARF accreditation, and Human Resources Onboarding Committees
• Participated in and provided insights in the division’s annual strategic planning meeting.
• Collaborated with marketing department and third-party vendor to develop division website as well as drafted content for distribution for internal mails, customers, and social media marketing ads.
• Constructed billing worksheets for each contract to reduce billing errors.
• Trusted to represent Goodwill at the Small Business Awards and various community events.

Technology Program Coordinator-Mission Services, (Full Time) 07/17 to 10/18

• Revamped startup of 8 participants to serving over 130 participants in 4 geographic locations (Roanoke, Harrisonburg, Lynchburg, Christiansburg) in the first year
• Created and executed the intake to graduation workflow in four locations while managing 4 instructors.
• Developed and taught one-week long soft skills bootcamp with an IT focus.
• Spearheaded the selection and development of new 901/902 A+ certification training curriculum.
• Saw 80 Technology students complete training in 3 geographic locations.
• Devised marketing strategies to rebalance toward required program metrics of 25% (ages 17-29) and 75% (ages 30+). Drafted content for marketing social media ads, flyer and communicated with stakeholders.
• Created annual schedule of back-to-back 8-week cohorts in 4 geographic locations; all began on target.
• Presented to individuals, community groups and collaborated with new community partners.
• Established weekly coaching, monthly curriculum development meetings with each instructor in addition to mentoring our students and collaborating with employers on their behalf.
• Trusted to represent Goodwill at Roanoke Technical Education Awards Ceremony and various community events.

Program Analyst, (Full Time) 09/13 to 07/17, Social Security Administration DDS, Roanoke, VA

• Achieved 97% annual quality rating for claims adjudication based on Quality review.
• Maintained low examination purchasing costs.

Geriatric Care Manager/Owner (Part time – Full Time) 11/09 to 12/16, Aging Well Roanoke Valley, Roanoke, VA

• Launched Start up overseeing operations flow, marketing, collaborations, and service delivery.
• Edited and wrote for the “Optimal Living Today” website, managed social media.
• Honored as finalist in Senior Homes Best blogs in 2011-2013.
• Contributor to Sellers’ Publishing for two books in Published in 2013 and 2017: “70 Things to Do When you Turn 70” and “80 Things to Do When you Turn 80”.
• Served on the Age in Place Council and Roanoke Networking Group for Senior Care Professionals.

Office Administrator, 06/10 to 12/11, (Full Time) Century Control Systems, Daleville, VA

• Oversaw administrative aspects of the organization-coordinating, sales, marketing, account management, purchasing, bookkeeping, human resources, and payroll.
• Successfully ensure file compliance and navigated local Department of Labor audit.
• Increased B2B client sales through focused account management and follow through by redesigning sales process and collaborating with the sales team to develop customer relationship management protocols for Inbound calls, quoting, and reducing accounts receivable.
• Decreased supply chain costs by creating a more organized purchasing process, submitting accruing purchase orders to vendors, negotiating lower supply/shipping rates, and maintaining lower accounts payable.

Corporate Operations & Market Analyst, 05/08 to 01/10, (Full Time) Kissito Healthcare, Roanoke, VA

• Revamped the “Flash Report” containing company-wide metric data to allow Executive and Board Members to quickly identify trends in operations, staffing, and budget spend down.
• Worked with Human Resources Director to develop marketing materials and provide analytical reporting and assisted with the preparation of Financial and Department of Labor audits
• Obtained of “NGO” status for new healthcare facility in Ethiopia and Uganda.
• Spearheaded the Management Trainee Program leading into the Administrator-in-Training Program.
• Developed marketing materials for nurse recruitment.
• Completed feasibility studies and start-up budget for new post-acute care facility
• assisted the Chief Operating Officer in conducting feasibility studies for new markets, spearheaded budgeting spend-down worksheets for durable medical equipment, and analyzed overall purchasing patterns, researched, and participated in negotiations with new vendors
• Served on company’s rebranding committee and supported special projects in our international healthcare division.

General Manager of Student Staff, (Full Time) 12/05 to 04/08 VT Dining Services-Blacksburg, VA

• Promoted, trained, and managed four assistant managers.
• Selected by Director of Dining Services to serve as representative to the Annual Dining Services Fundraiser attended by University President.
• Managed daily restaurant shift operations from 2003-2004 and received three promotions to General Manager of all 45-55 student.
• Oversaw the recruitment (Using Banner system), interviewing, and scheduling of staff, and ensured HR compliance.
• Trained staff on policies (i.e., OSHA, HAACP), prepared staff evaluations, and executed disciplinary actions.